Refund & Returns Policy

Last Updated: 28-07-2026

At JANSHUKA GLOBAL BUSINESS SERVICES PRIVATE LIMITED (“Company”, “we”, “our”, or “us”), we strive to provide quality products and a smooth shopping experience. This Refund & Returns Policy explains the terms governing product returns, replacements, cancellations, and refunds for purchases made through our website.

By placing an order with us, you acknowledge and agree to the terms set out in this policy.

1. Eligibility for Returns

You may request a return if:

The product arrives damaged during delivery.
The product is defective or fails to function as intended.
You receive an incorrect product.
The product received materially differs from its description on our website.

To qualify for a return:

A return request must be submitted within 7 days of the delivery date.
The product must remain unused and in its original condition.
All original packaging, labels, accessories, manuals, and invoices should accompany the returned item.
Valid proof of purchase must be provided.
All returned items are subject to inspection before a refund or replacement is approved.

2. Products Not Eligible for Return

Returns generally cannot be accepted for:

Products damaged due to misuse, improper handling, or negligence.
Items that have been used, modified, or tampered with.
Customized or personalized products.
Products returned without original packaging or accessories.
Products marked as non-returnable at the time of purchase.
Clearance, discounted, promotional, or final-sale items unless received damaged or defective.

3. How to Request a Return

To initiate a return, please contact our customer support team with the following details:

Order number
Customer name
Product information
Reason for the return request
Photographs or videos supporting the claim (if applicable)

You may contact us through:

Email: info@janshukashop.com

Phone: +91 9717617679

Our support team will review your request and provide instructions for the return process.

4. Replacement Policy

Where appropriate, we may offer a replacement instead of a refund.

Replacement requests may be approved for:

Products damaged during delivery
Defective products
Incorrect products delivered

Replacement is subject to product availability.

If a replacement cannot be arranged, an eligible refund may be issued.

5. Refund Policy

Refunds may be approved under the following circumstances:

The returned product is received and successfully inspected.
A replacement item is unavailable.
An eligible order is cancelled before shipment.
The product is verified as damaged, defective, or incorrectly delivered.

Approved refunds will be credited to the original payment method used during purchase.

6. Refund Processing

Once approved, refunds are generally processed within 3 to 5 business days.

The actual credit timeline depends on factors such as:

Banking institutions
Credit or debit card issuers
UPI service providers
Payment gateways or digital wallet providers

JANSHUKA GLOBAL BUSINESS SERVICES PRIVATE LIMITED is not responsible for delays caused by financial institutions or payment processors.

7. Order Cancellation

Before Dispatch

Orders may be cancelled before shipment by contacting our customer support team.

Approved cancellations made before dispatch are generally eligible for a full refund.

After Dispatch

Orders that have already been shipped cannot usually be cancelled and will instead be handled in accordance with this Returns Policy.

8. Damaged, Defective, or Incorrect Products

If you receive:

A damaged product
A defective product
An incorrect item

please notify us within 48 hours of delivery.

We may request photographs or videos to verify the issue before approving a replacement or refund.

Failure to report the issue within the specified timeframe may affect eligibility.

9. Return Shipping

Where a return is approved because:

The product is damaged,
The product is defective, or
An incorrect product was delivered,

we may arrange a return pickup or reimburse reasonable return shipping expenses where applicable.

For returns requested for reasons not attributable to our error, return shipping costs may be borne by the customer.

10. Refused Deliveries

If an order is refused without a valid reason or delivery fails due to incorrect customer information, applicable shipping and handling charges may be deducted from any eligible refund.

11. Fraud Prevention

To maintain a fair return process, we reserve the right to:

Reject suspicious or fraudulent return requests.
Request additional verification or supporting documents.
Decline refund requests where misuse of our return policy is identified.
Take appropriate action against fraudulent activities.

12. Limitation of Liability

Our maximum liability for any approved refund shall not exceed the amount paid for the relevant product.

We shall not be liable for indirect, incidental, consequential, or special damages arising from product use, delivery delays, or the processing of returns and refunds.

13. Changes to This Policy

JANSHUKA GLOBAL BUSINESS SERVICES PRIVATE LIMITED reserves the right to modify or update this Refund & Returns Policy at any time.

Any changes will become effective immediately upon publication on our website, together with the revised “Last Updated” date.

Continued use of our website after such updates constitutes acceptance of the revised policy.

14. Contact Information

For any questions regarding returns, replacements, cancellations, or refunds, please contact:

JANSHUKA GLOBAL BUSINESS SERVICES PRIVATE LIMITED

Address:

3RD FLOOR, A-199, OFFICE NO-301, SECTOR-63, Noida, Gautambuddha Nagar, Uttar Pradesh – 201307, India.

Email: info@janshukashop.com

Phone: +91 9717617679